Privacy policy
Last updated: January 2nd, 2024
We value your privacy very highly. Please read this Privacy Policy carefully before using the heleneferreira.com Website (the "Website") operated by Hélène Ferreira Coaching & Consulting, a sole proprietorship formed in Vancouver, Canada ("us," "we," "our") as this Privacy Policy contains important information regarding your privacy and how we may use the information we collect about you.
Your access to and use of the Website is conditional upon your acceptance of and compliance with this Privacy Policy. This Privacy Policy applies to everyone, including, but not limited to: visitors, users, and others, who wish to access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of the Privacy Policy, then you do not have our permission to access or use the Website.
What type of information we collect
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications), comments, feedback, recommendations, and personal profile.
How we collect information
When you conduct a transaction on our website, as part of the process, we may collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
Why we collect such personal information
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
We retain all of the information that we collect until you unsubscribe from our emails.
How we store, use, share and disclose your personal information
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
We share your personal information with data analytics providers in order to analyze your interactions with us or our website.
Please note that this third party will store your personal information that has been provided to them.
This Website is intended for use by a general audience and does not offer services to children.
How we protect your personal information
We have implemented the following measures to protect and safeguard your personal information:
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Limiting the amount of personal information that we collect to strictly necessary only;
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Using ssl or other secure connection technologies when receiving or sending personal information beyond internal networks;
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Having comprehensive security policies and procedures;
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Encrypting laptops, usbs and other portable media;
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Implementing and monitoring intrusion prevention and detection systems;
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Maintaining up-to-date software and safeguards;
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Performing regular due diligence of vendors.
Sale of your information
We do not sell your personal information.
How we communicate with you
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We use the information that we collect about you for direct marketing purposes. Direct marketing is the act of selling products or services directly to consumers rather than through retailers.
Residents of Australia and/or the European Union and/or the European Economic Area and the United Kingdom - You may, at any time, request that we cease to use your information for direct marketing purposes by emailing us at helene@heleneferreira.com.
We will need to verify your identity prior to effectuating your request. To verify your identity, you will need to provide us with the following information with your request:
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Name;
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Email address.
Please note that we may be unable to process your request if you do not provide us with the above information.
We will respond to most consumer requests within 30 days of receipt. However, some requests may take longer. We will notify you in writing if we need more time to respond. We have the ability to deny your request(s) if certain exceptions in the law apply. If we do deny your request, we will provide you with the reasons for such denial.
How do we use cookies and other tracking tools?
A cookie is a small piece of data sent from a website or application and stored on your computer or device by your web browser. The file is added once you agree to store cookies on your computer or device, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow sites to respond to you as an individual. The Website can also tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.
This Website collects cookies and may use cookies for reasons including, but not limited to:
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Analyze our web traffic using an analytics package;
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Test content on the Website;
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Store information about your preferences;
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Recognize when you return to the Website.
Overall, cookies help us provide you with a better Website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This setting may prevent you from taking full advantage of the Website.
The following links explain how to access cookie settings in various browsers:
This Website uses Google Analytics to collect information about you and your behaviors. If you would like to opt out of Google Analytics, please visit http://tools.google.com/dlpage/gaoptout.
Location of the data processing
All data processing activities undertaken by us take place in Canada.
Third-party websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide such hyperlinks for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites. It is up to you to read and fully understand their Privacy Policies. Our inclusion of hyperlinks to such websites does not imply any endorsement of the material on such websites or any association with their operators.
How can you withdraw your consent?
If you don’t want us to process your data anymore, please contact us at helene@heleneferreira.com
Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
Questions
If you have any questions about this Privacy Policy, please contact us at helene@heleneferreira.com